Urban Farmhouse, Black Sheep Clothier & The Ugly Duckling Exchange Policy
We want you to be 100% satisfied with your new items. We love our products and know you will too! If for any reason you do not love your purchase, you may send it back to us within 30 days of the postmark for an exchange or store credit. We do not offer refunds. In order to exchange, the items must be BRAND NEW with ALL tags attached. Shoes must have no signs of wear. We lovingly inspect all items prior to shipping, but it is your responsibility to make sure there are no flaws before removing our store tags. If you were lucky enough to snag Flash Sale, Sale or Clearance items, those are FINAL SALE and cannot be exchanged.
Holiday and seasonal items are a FINAL SALE and may not be exchanged. We do not offer price adjustments on sale items. We do not offer returns on cosmetics.
Urban Farmhouse, Black Sheep Clothier and The Ugly Duckling reserve the right to decline an exchange if the above requirements are not met.
If an item marked as a *PICK UP ONLY* in the title is purchased with other items, the entire order will be prepared as a local pick up.
Please note: All original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer. You may return to us via the carrier of your choice, but we recommend obtaining tracking information on your package.
We thank you for understanding and adhering to our store policy and we sincerely appreciate your business!
XOXO, Team UF